Consumer mediation
- Version
- 2026-10
- In force since
- 2 October 2026
- Last updated
- 2 October 2026
Provisional version: this document is under legal review. It honestly describes how the service works today but is not yet a final contractual version.
This English version is provided for convenience. In case of discrepancy, the French version prevails.
Prior complaint
If you have a problem, first send a written complaint through the contact form. We commit to answering it.
Mediator
Under the French Consumer Code, any consumer may use a consumer mediator free of charge to settle a dispute amicably, after a written complaint that did not receive a satisfactory answer.
CuriaVia’s mediator will be appointed before sales open. Their name, address and website will be published here. No paid sale is open today.
Online dispute resolution
The European online dispute-resolution platform closed in 2025; the appointed mediator remains available.